PRIVACY POLICY

Effective Date:

Your privacy is important for us. We are committed to conducting our business and providing our services in accordance with applicable laws and regulations in order to ensure that the confidentiality of personal information is protected and maintained, subject to all just exceptions and reservations. We are therefore providing a privacy policy which sets out and governs the protocols relating to collection, usage and disclosure of personal and non-personal User Information obtained by KLENECO, including information obtained when you access the KLENECO’s Site, use the Licensed Application or any other software provided by KLENECO. It covers both our "online" (e.g., web and mobile services, including the Site and the Licensed Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and "offline" (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. All the terms of this Privacy Policy shall, mutatis mutandis, apply to information we collect from or about users of all types, using our Service, in any manner, whatsoever, through any mean and for any purpose.

Please note that any User Submissions (User Generated Content), messages or other content posted at the direction or discretion of users at public platforms become published content and is not considered personally identifiable information subject to this Privacy Policy. Company does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure.

This version of the Privacy Policy replaces and supersedes any prior privacy policies. It is a part of our “Terms of Use” and your usage of the KLENECO Services shall constitute your acceptance of this policy.

  1. INFORMATION WE COLLECT

Generally, you control the amount and type of information you provide to us when using our Service. As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.

KLENECO collects information from the users of Service generally in the following ways:

  1. User’s Personal Information: KLENECO collects personal information when a user registers and start using the Service.

We also collect user personal information you provide directly to us, such as when you request on-demand services or otherwise communicate with us.

We may also collect personal and other information about Users from business partners, contractors and other third parties. This includes, but is not limited to, instances in which you affirmatively authorise third parties to provide us with information. Such information may be collected via, but not limited to, software applications that you download or use on your Device or that otherwise allow you to interact with the KLENECO.

We will have access to personally identifiable data or information only on an "as needed" basis and solely to provide services to the User in connection with our Application.

  1. Device and Log Information:

We may collect and store certain information on your smart phone or mobile device using techniques such as browser web storage and data caches. We may use various technologies to collect and store information when you visit our Service including sending one or more cookies or anonymous identifiers to your device.

  1. Location Information:  

When you use the Services, we collect precise location data about the order from the KLENECO Network used by the Third Party Service Provider. If you permit KLENECO to access location services through the permission system used by your smart phone/mobile device, we may also collect the precise location of your device when the application is running in the foreground or background. In some cases we collect and store information about where you are located, such as by converting your IP Address into a rough geo-location. We may also ask you to provide information about your location. We may use location information to improve and personalise the Services for you. You hereby expressly consent to our use of location-based services and expressly waive and release KLENECO from any and all liability, claims, causes of action or damages arising from your use of the Services, or in any way relating to the use of the precise location and other location-based services implicated in the Services.

  1. Information you share :

We may collect such information which you share from your account, that is, your User Generated Content and use it for purposes as stated in this policy. You may lose any privacy rights you might have regarding that content. We may sometime gather and use information like contents of communication done through the Application in certain cases. We may also collect information of your correspondence with us.

  1. Transaction Information:  

We collect transaction details related to your use of our Services, including the order booking details, place of provision of service, date and time the service was provided, amount charged and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

  1. Testimonials & User Ratings:

We collect information when you provide us with your comments, feedbacks, evaluations, suggestions, or other input. As a User Customer, you may be given the facility to the rate the quality of service provided to you by giving ratings to your Washer. Similarly, when you request on-demand services, the Third Party Service Providers (Washers) may provide us with a User Customer rating after providing services to you.

  1. User Support:

When you connect with our User support service regarding queries, complaints or other support, we may collect additional information from you, as required.

Personal information is required; for you to request information or assistance, or take advantage of certain services and features we offer. If you do not want to provide personal information through use of these services, you can always refuse to supply personally-identifying information, with the caveat that it may prevent you from accessing certain features of our Licensed Application or Website. For any assistance please free to CONTACT US.

USE OF COOKIES AND SIMILAR TECHNOLOGIES

KLENECO may set and access KLENECO cookies and other similar technologies like identifiers, gifs etc. on your device when you visit our Website or use our Service through the Licensed Application. By using the Service, you are giving consent to the use of such technologies. (You may choose to opt out of/reject cookies at any time, by changing your browser settings or adopting other requisite measures. However, you may not be able to experience certain features of our Services, if you reject cookies.). KLENECO may use cookies and other related technologies when use our Site, the Licensed Application or other websites where KLENECO provides its advertisement. Your Internet Browser stores cookies in your system’s memory and this may be accessed during your future visits to our Service.

The main purpose of using these technologies is to:

  1. USAGE OF YOUR INFORMATION

Our primary purpose of collecting information is to provide, maintain and improve our services, to develop new ones and to protect KLENECO and its Users. We strive to provide you with smooth, efficient and customised experience. We collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We use information we collect to:

 

The information collected may be “personally identifiable” (meaning it can be used to specifically identify you as a unique person) or “non-personally identifiable” (meaning it can’t be used to specifically identify you). Our Network uses both types of information, and combinations of both types, as described above. Your personal information may be used with non-personal information in a manner such that the end-product does not personally identify you or any other user. Your personal information may be made non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalising your information. You grant KLENECO a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data collected (the “Analytical Data”).

 

Our servers are located in the United States of America. Therefore if you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers. All of the collected information as set out above is necessary for the purpose of delivering or optimising the functionality of our products and may be transferred to our Servers in other countries that may have less protective data protection laws than the region in which you are situated, but KLENECO has taken steps so that the collected information, if transferred, receives an adequate level of protection.

 

  1. INFORMATION SHARING/DISCLOSURE

We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights and also we don’t store personal information on our servers unless required for the on-going operation of our services, as explained below. Further, KLENECO does not rent, transfer, sell or share personal information about you with other people who are non-affiliates, without your express permission. Mostly, we may share or disclose information under the following circumstances:

 

  1. OTHER ASPECTS

 

All the physical, electronic, technical and procedural safeguards have been put in place to protect and avoid unauthorised access, disclosure, copying, use or modification of your personal information, to the maximum possible extent. However, we cannot ensure or warrant the security of any information you transmit to us beyond reasonable care and you do so at your own risk.

We shall not be liable in any manner for any fraudulent use by any outsider of the information provided by you to us, by any other person/persons-natural or legal.

Third Party Cookies - KLENECO allows other parties that show advertisement on some of our Services to set and access their cookies on your device. Third party cookies use is subject to its own privacy policy and not this policy. Sometimes you may come across third party content like widgets, videos etc. on our Service. When you access such content, you may be accepting cookies from these websites. These cookies are not within our control and are subject to their own privacy policy. We have no involvement in such a case and we disclaim any consequential liability relating to the same.